Frequently Asked Questions
If Holland America, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America's liability will not exceed USD$100 (USD$600 for passengers who have purchased Cancellation Protection Plan) unless you have specified to Holland America in writing the true value of your property and paid to Holland America before departure of the Cruise, Cruisetour or HAL Land Trip, 1% of the value in excess of USD$100 or USD$600, as applicable. In that event, Holland America's liability will be limited to the amount so specified. Please contact the ship's Front Office immediately upon embarkation for forms and additional details; you must have your luggage with you when making these arrangements. Holland America's baggage policy is further detailed in the baggage section of your Cruise Contract.
IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver, or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or cds. (Remember that checked baggage might not be accessible at all times.) Holland America assumes no responsibility for the items listed above.
|Packing and Baggage Information||Identification and Customs||Money Matters|
|Baggage Allowance||Customs||Currency and Exchange|
|Baggage Policy||Disembarkation||Deposits and Payments|
|Baggage Insurance||Identification||Fares and Taxes|
|Carry on Baggage||Immigration Form||Hotel Service Charge|
|Clothing and Dress Code||Passports||Shipboard Account|
|Leaving Home Checklist||Visas||Shipboard Credit|
|Packing for Alaska|
|Booking Shore Excursions|
|Order Onboard Gifts|