Frequently Asked Questions
Booking Shore Excursions
An extensive program of shore excursions has been carefully prepared to enhance your cruise experience. Holland America and agents along the route have spent much time in the selection of these programs ashore. Please be aware, however, that although every effort has been made to present you with the best available facilities in the countries we visit, many of these tours may not have amenities such as air-conditioning and toilets on buses.
Shore excursions will help you make the most of your time in port and provide you with the best transportation and guide services available. Options may include sightseeing, flightseeing and adventure tours. A shore excursion brochure has been enclosed with your travel documents so you may familiarize yourself with the tours prior to embarkation. Check your Daily Program for shore excursion and port lecture times. Shore excursions may be prebooked and prepaid using the Shore Excursion Booking tool in advance of sailing. If tour details are not yet finalized, please check again closer to your departure date. Changes or cancellations may be made up to 10 days prior to your scheduled cruise departure date. Vouchers will be delivered to your stateroom on the day of embarkation. You will also be able to request tours on the ship at the Shore Excursion Office. Please note that requests are processed on a first-come, first-served basis. As several tours have limited availability, advance booking is highly recommended to avoid disappointment. Requests for excursions which are fully booked are placed on a waiting list.
Guests with physical limitations should review the "Which Tours are Best for You" section of the shore excursion brochure. You may choose the excursions that most interest you by using the icons as a general guide to the level of activity involved. Please note that wheelchair lift vehicles are not available in some ports. Please check with the Shore Excursion staff on board for the most accurate and up-to-date information
Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. Guests on any excursion who elect to leave the automobiles or motorcoaches in the shopping area, or elsewhere, must provide their own transportation, at their own expense, back to the port.
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