Frequently Asked Questions
Hotel Service Charges
Our crew works very hard to make sure that every aspect of your cruise meets the highest standards. This includes those crewmembers who serve you directly, such as dining room wait staff and the stewards who service your stateroom each day. There are also many others who support their efforts whom you may never meet, such as galley and laundry staff. To ensure that the efforts of all of our crewmembers are recognized and rewarded, a Hotel Service Charge of $10 per passenger is automatically added to each guest's shipboard account on a daily basis. If our service exceeds or fails to meet your expectations, you are free to adjust this amount at the end of the cruise. The Hotel Service Charge is paid entirely to Holland America Line crewmembers, and represents an important part of their compensation. A 15% service charge is automatically added to bar charges and dining room wine purchases.
In terminals, airports, ports of call and on shore excursions, we suggest that you extend gratuities consistent with customary local practices.
|Packing and Baggage Information||Identification and Customs||Money Matters|
|Baggage Allowance||Customs||Currency and Exchange|
|Baggage Policy||Disembarkation||Deposits and Payments|
|Baggage Insurance||Identification||Fares and Taxes|
|Carry on Baggage||Immigration Form||Hotel Service Charge|
|Clothing and Dress Code||Passports||Shipboard Account|
|Leaving Home Checklist||Visas||Shipboard Credit|
|Packing for Alaska|
|Booking Shore Excursions|
|Order Onboard Gifts|